We take pride in the fact our items are of the highest quality and optimal health.  In the rare event of a DOA, send 2 clear photos of the DOA item in its unopened package within two hours of the first delivery attempt and you will be awarded credit toward your next purchase. Shipping is nonrefundable. Credit does not extend to extra product if included. Please contact us at goodlifeaquatics@gmail.com if you have any questions.